Refund policy

At Rovixat, we want your shopping experience to be simple and reliable. If your stationery order does not meet your expectations, please contact our customer support team. We will review your request and explain the available options in accordance with this policy.

This policy covers return eligibility, refunds, damaged or incorrect items, order cancellations, and other return-related questions.

1. Return Eligibility

You may request a return within 30 days of delivery if the item meets the following conditions:

  • The item is unused.

  • The item is undamaged and in its original condition.

  • The item includes its original packaging and any included accessories, where applicable.

Before returning an item, please contact us at [email protected] to confirm eligibility and receive return instructions.

Important: Please do not send a return to the company address listed on this website unless our support team specifically instructs you to do so. Returns must be sent to the designated return address provided by our team.

Items Not Eligible for Return

Returns may not be accepted for:

  • Used products

  • Items damaged through improper use or handling after delivery

  • Items with missing parts or accessories

  • Products identified as non-returnable

  • Clearance or final-sale items, where the applicable sale terms specify that returns are not accepted

If you are unsure whether your pencil case, pen pouch, or other stationery item qualifies for a return, please contact us before shipping it back.

2. Damaged Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us review the issue, please provide:

  • Your order number

  • A description of the problem

  • Photos showing the item and the issue

  • Photos of the shipping package and packaging materials, if available

Once we review the information, we will explain the appropriate next steps. If the issue is confirmed to involve a product defect, shipping damage, or an incorrect item, we will work with you toward an appropriate resolution.

3. Returns for Personal Reasons

If you change your mind or a stationery item does not suit your needs, you may request a return within 30 days of delivery, subject to the eligibility requirements above.

For returns due to personal preference:

  • The item must be unused and in its original condition.

  • The customer is responsible for return shipping costs.

  • Original shipping charges, if applicable, are non-refundable, except where otherwise required by applicable law or our confirmed resolution of the issue.

We recommend using a trackable shipping service and keeping your tracking information until the return has been completed.

4. How to Request a Return

Step 1: Contact Our Support Team

Email [email protected] with your order number and the reason for your return request.

Step 2: Wait for Return Instructions

Our team will review your request and confirm whether the item qualifies for a return. If approved, we will provide the return instructions and designated return address.

Step 3: Ship the Item

Pack the item securely and send it according to the instructions provided. Keep your shipping receipt and tracking number.

Step 4: Return Inspection and Refund

After we receive the returned item, our team will inspect its condition. If the return is approved, we will initiate the refund according to the timeline below.

5. Refund Timeline

Approved refunds are issued to the original payment method whenever possible.

The estimated processing timeline is:

  • Return inspection and refund approval: 1 to 3 business days after the returned item is received

  • Bank or payment provider processing: Approximately 3 to 5 business days after the refund is issued

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. We will send a confirmation notification when the refund has been processed.

We do not charge restocking fees for approved returns under this policy. Any applicable shipping costs or other charges will be communicated in accordance with the terms of your order and applicable law.

6. Lost or Missing Packages

If your package has not arrived, your tracking information stops updating, or the tracking status appears incorrect, please contact us with your order number and tracking details.

We will review the available shipment information and help you determine the next steps. Delivery investigations may require additional time depending on the carrier and circumstances.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different pencil case, pen pouch, or stationery organizer, you may request a return for the original item if it qualifies under this policy, then place a separate order for the replacement product.

8. Order Cancellation

Orders may be cancelled only before they enter processing or shipment. Cancellation requests cannot be guaranteed once order processing has begun.

After an order has shipped, it cannot be cancelled. If the item qualifies, you may request a return after delivery in accordance with this policy.

To request a cancellation, contact [email protected] as soon as possible and include your order number.

9. Clear and Transparent Fees

We aim to make return and refund terms clear before you complete your purchase.

  • No restocking fee is charged for approved returns under this policy.

  • Return shipping costs for personal-reason returns are the customer's responsibility.

  • Original shipping charges, if applicable, are handled according to this policy and applicable law.

Any shipping charges applicable to your order will be displayed during checkout.

10. Contact Information

For questions about returns, refunds, damaged items, or order cancellations, please contact our customer support team.

We aim to respond within one business day, Monday through Friday. Responses may take longer during weekends and US holidays.

Company Name: ALEXANDER SOLUTIONS LLC

Address: 2000 LAUREL AVENUE, MT VERNON, KY 40456, United States

Email: [email protected]

Phone: +1 (304) 356-6684

Thank you for choosing Rovixat for your stationery and everyday organization needs. We appreciate your order and are here to help make your shopping experience straightforward.