At Rovixat, we want you to know what to expect when placing an order. We aim to provide clear shipping information, straightforward pricing, and helpful customer support so you can shop for stationery products with confidence.
This Shipping Policy explains our order processing times, shipping destinations, shipping costs, delivery estimates, and how to get help with shipping-related questions.
Where Orders Ship From
Orders are processed and shipped within the United States.
Company Information
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Company Name: ALEXANDER SOLUTIONS LLC
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Address: 2000 LAUREL AVENUE, MT VERNON, KY 40456, United States
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Email: [email protected]
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Phone: +1 (304) 356-6684
Order Processing Time
Orders are typically processed within 1 to 3 business days.
Orders are processed Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
We currently ship to addresses within the contiguous United States (the lower 48 states).
At this time, we do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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Guam
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US Virgin Islands
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Other US territories
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International destinations
Our current shipping coverage is focused on the contiguous United States.
Shipping Options and Costs
Standard Shipping
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Orders of $70 or more: Free standard shipping
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Orders under $70: Flat shipping fee of $8
Applicable shipping fees are calculated and displayed during checkout based on your order total.
Estimated Delivery Time
Most orders are estimated to arrive within approximately 6 to 10 business days.
This estimate includes:
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Order processing: 1 to 3 business days
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Shipping transit: Approximately 5 to 7 business days
Delivery estimates are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, public holidays, and seasonal shipping volume.
Order Tracking
After your order ships, we will send tracking information by email when available. Use the tracking number to follow your package's delivery progress.
Tracking updates may take some time to appear after a package enters the carrier's network. If your tracking information has not updated for several days, please contact our customer support team for assistance.
Shipping Delays
Although we aim to provide a smooth delivery experience, delays may occasionally occur due to circumstances outside our control, including:
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Severe weather
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Carrier service disruptions
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Holiday shipping volume
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Transportation or logistical issues
If your order takes longer than expected, please contact us with your order number. We will help review the available tracking information and provide assistance where possible.
Damaged or Lost Packages
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery so we can review the issue.
Please include the following information in your message:
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Your order number
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A brief description of the problem
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Clear photos of the damaged item
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Photos of the shipping package and packaging materials, if available
Providing these details helps our team assess the situation and determine the appropriate next steps.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot find it, we recommend taking these steps:
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Check around your mailbox, porch, entrance, or other designated delivery area.
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Ask household members or neighbors whether they received the package.
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Review the carrier's tracking details for additional delivery information.
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Contact the carrier if further clarification is needed.
If your package is still missing, contact our customer support team with your order number and tracking information. We will help review the situation.
Questions About Shipping?
If you have questions about shipping costs, order processing, tracking updates, or delivery status, please contact us.
Our customer support team aims to respond within one business day, Monday through Friday. Responses may take longer during weekends and US holidays.
ALEXANDER SOLUTIONS LLC
2000 LAUREL AVENUE, MT VERNON, KY 40456, United States
Email: [email protected]
Phone: +1 (304) 356-6684
Thank you for choosing Rovixat for your stationery and everyday organization needs. We appreciate your order and look forward to helping you stay organized at school, at work, and in your daily routine.