Privacy policy

Last updated: October 14, 2026

At Rovixat, we respect your privacy and aim to handle your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase stationery products, or contact our customer support team.

We use personal information to process orders, provide customer service, maintain website functionality, and support our business operations. The information we collect depends on how you interact with our website.

By using Rovixat, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable privacy laws.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Contact Information

When you place an order or contact us, we may collect:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number, if provided

Order Information

We may collect information related to your purchases, including:

  • Stationery products purchased

  • Order numbers and transaction details

  • Shipping and delivery information

  • Order status and tracking details

  • Return and refund records

Payment Information

Payments are processed through third-party payment service providers. The payment information collected and processed depends on the payment method you choose.

Rovixat does not intentionally store complete payment credentials, such as full credit card numbers or security codes, on its own systems. Payment providers process payment information according to their applicable privacy and security practices.

Customer Communications

When you contact us, we may retain the information you provide, including:

  • Customer support emails

  • Product questions

  • Order inquiries

  • Shipping questions

  • Return and refund requests

  • Feedback or other communications

Website Usage Information

Certain technical information may be collected automatically when you visit our website, depending on the technologies and services in use. This may include:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages viewed

  • Interactions with website features

  • Referring pages or sources

  • Cookie identifiers and similar technical data

2. How We Collect Information

We collect information through several methods.

Information You Provide

We may collect information when you:

  • Place an order

  • Complete checkout

  • Contact customer support

  • Subscribe to store updates or marketing communications

  • Submit questions, reviews, or feedback through available website features

Automatic Data Collection

Our website and certain service providers may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart contents, and understand website usage.

The specific technologies used may vary according to the website features and services enabled.

Service Providers

We may receive information from service providers that help us operate our business, such as payment processors, shipping providers, website hosting services, and security or analytics providers.

3. How We Use Your Information

We use personal information for legitimate business purposes, including the following.

Order Processing and Fulfillment

We may use your information to:

  • Process and confirm orders

  • Facilitate payment processing

  • Arrange shipment and delivery

  • Provide order and tracking updates

  • Handle returns, refunds, and order-related requests

Customer Support

We use relevant information to answer questions about pencil cases, pen pouches, stationery organizers, orders, shipping, and returns, and to help resolve customer concerns.

Website Operation and Improvement

We may use technical and usage information to:

  • Maintain website functionality

  • Improve navigation and shopping usability

  • Understand how visitors interact with our website

  • Troubleshoot technical issues

  • Detect suspicious activity and help prevent fraud

Marketing Communications

If you subscribe to or otherwise consent to receive marketing communications where required, we may send store updates, product information, or promotional messages.

You can unsubscribe from marketing emails using the unsubscribe instructions provided in the message. You may continue to receive essential transactional communications, such as order confirmations and shipping updates.

Legal and Business Requirements

We may use information when reasonably necessary to comply with applicable laws, maintain business records, respond to lawful requests, enforce relevant terms, or protect our business, customers, and legal rights.

4. How We Share Information

We may share personal information with service providers when necessary to operate our website and fulfill customer orders.

Payment Service Providers

Payment providers process transactions and related payment information so that purchases can be completed.

Shipping and Fulfillment Providers

Relevant order and delivery information may be shared with shipping or fulfillment providers to prepare, dispatch, track, and deliver stationery products.

Website and Technical Service Providers

We may use service providers for website hosting, maintenance, security, analytics, and other technical operations. These providers may process information on our behalf in accordance with their service arrangements and applicable requirements.

Legal and Safety Reasons

We may disclose information when required by law, in response to valid legal processes, or when reasonably necessary to protect rights, safety, property, or prevent fraud.

Business Transactions

If our business undergoes a merger, acquisition, restructuring, or asset transfer, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell personal information in exchange for money. Where applicable privacy laws define certain data sharing or advertising activities as a sale or sharing of personal information, we will handle those activities in accordance with the requirements that apply to us.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions and improve the shopping experience.

Depending on the technologies enabled, these tools may help us:

  • Keep items in your shopping cart

  • Remember certain preferences

  • Support checkout and website security

  • Understand website performance and usage

  • Improve website functionality

You may be able to manage cookies through your browser settings. Some browsers also provide controls for limiting certain forms of online tracking.

Disabling cookies may affect shopping cart features, checkout, or other website functions. Where required by applicable law, we will provide additional cookie choices or consent controls.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, access controls, service-provider safeguards, and fraud prevention procedures, depending on the information and systems involved.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we aim to handle personal information with appropriate care.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Managing returns and refunds

  • Maintaining business and transaction records

  • Meeting legal, tax, or accounting requirements

  • Addressing disputes and preventing fraud

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer needed, we may delete it, securely dispose of it, or de-identify it where appropriate.

8. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact our support team so we can review the matter and take appropriate action where required by law.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of eligible information

  • Obtaining a copy of certain information, where applicable

  • Objecting to or restricting certain processing activities

  • Opting out of certain data uses where applicable

  • Withdrawing consent when processing is based on consent

  • Managing marketing communication preferences

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a privacy request.

To ask a question or submit a privacy request, contact us at [email protected].

10. Information Processing in the United States

Rovixat is operated by a company based in the United States. Depending on the services used to operate our website and fulfill orders, your information may be processed or stored in the United States or other locations where our service providers operate.

Privacy and data protection laws may differ between locations. Where required, we take appropriate steps to handle personal information in accordance with applicable legal requirements.

11. Third-Party Services

Our website may rely on third-party services to support payments, shipping, website functionality, security, or analytics. When you interact with those services, they may process information under their own privacy policies and terms.

This Privacy Policy describes Rovixat's information practices and does not replace the privacy policies of independent service providers. We encourage you to review relevant third-party privacy information when appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or need assistance understanding how your information is handled, please contact us.

Company Name: ALEXANDER SOLUTIONS LLC

Address: 2000 LAUREL AVENUE, MT VERNON, KY 40456, United States

Email: [email protected]

Phone: +1 (304) 356-6684

Support Hours: Monday through Friday. Responses are generally provided within one business day, excluding weekends and holidays.

Rovixat aims to handle personal information responsibly and provide a transparent shopping experience for customers purchasing stationery, pencil cases, pen pouches, and everyday organization products.